1. Help Centre
  2. Accounts ( Wallets )
  3. Accounts - Deposits / Withdrawals

An incoming deposit is missing. What do I do next?

Sorry to hear that your deposit is missing.

As it’s an incoming deposit into Paytron, we are unable to trace the payment. Please contact your bank or the payee's bank to trace and locate the payment.

Note: Your first deposit can sometimes take up to 48 hours to arrive in the Paytron account.